Medical Office Scheduler & Patient Services

UMass Memorial Health; Worcester (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a medical secretary to support patient scheduling, admissions, and front-desk operations across inpatient and outpatient settings. You will greet visitors, verify insurance, collect payments, and coordinate with clinical teams to ensure smooth patient flow.

The role requires strong organizational skills, at least 2–3 years of experience in medical secretarial/administrative support, and a high school diploma with additional office training.

Qualifications

• 2–3 years of medical secretarial/administrative support experience.
• Strong organizational and communication skills.

Responsibilities

• Schedules and coordinates patient visits, procedures for inpatients and outpatients.
• Greets visitors and patients and provides standard information; fosters quality customer service.
• Handles patient-care related phone calls and refers matters to the appropriate department.
• Issues and verifies patients' managed care referrals.
• Registers patients for visits using computer-based scheduling system.
• Verifies patient insurance coverage and eligibility.
• Collects co-payments and maintains records; makes daily cash deposits.
• May perform on-site charge entry processes.

Skills

Medical secretarial/administrative

Education

High School diploma

6-12 months office training

Job description

UMass Memorial Health is seeking a medical secretary to support patient scheduling, admissions, and front-desk operations across inpatient and outpatient settings. You will greet visitors, verify insurance, collect payments, and coordinate with clinical teams to ensure smooth patient flow.

The role requires strong organizational skills, at least 2–3 years of experience in medical secretarial/administrative support, and a high school diploma with additional office training.