Hospital Office Coordinator: Patient Scheduling & Admin Lead

HAHHH; Southbridge, Northern (MA, KY); Hybrid; USD 25,000 - 44,000; Full time

Job summary

UMass Memorial Health in Southbridge, MA, is seeking an Office Coordinator to oversee admin staff and ensure efficient patient registration and scheduling. The role supports the business office, provides cross-coverage, and back-ups for vacations or absences.

Responsibilities include ensuring accurate charge entry, maintaining facility operations, and upholding Respect standards while collaborating with leadership.

Qualifications

• High School Diploma or equivalent.
• Associates Degree preferred.
• Minimum two years' experience.

Responsibilities

• Supports the business office by providing cross-coverage and ensuring accurate patient registration and scheduling.
• Acts as back-up when another employee calls out or is on vacation.
• May be assigned special projects as needed.
• Discusses any disciplinary actions with the Director of Wound Care beforehand.
• Upholds policies and delivers courteous customer service; stays current on updates, billing changes, and system procedures.
• Attends meetings and trainings; adheres to department policies and safety regulations.

Skills

Communication skills

Customer service

Billing procedures

Education

High School Diploma or equivalent

Associates Degree

Job description

UMass Memorial Health in Southbridge, MA, is seeking an Office Coordinator to oversee admin staff and ensure efficient patient registration and scheduling. The role supports the business office, provides cross-coverage, and back-ups for vacations or absences.

Responsibilities include ensuring accurate charge entry, maintaining facility operations, and upholding Respect standards while collaborating with leadership.