Medical Admin Secretary: Scheduling, Billing & Support

Umass-Memorial-Health-; Northbridge (MA); On-site; USD 22,868 - 43,215; Full time

Benefits offered by this job

Signing bonus may be available

Job summary

UMass Memorial Health is seeking a Secretary, Medical Admin to support physicians, advanced practice providers, and clinical staff. You will manage patient scheduling, registration, billing tasks, and documentation while upholding HIPAA and confidentiality standards.

In this role, you will greet patients, coordinate with caregivers, transcribe medical notes, and ensure accurate records and timely communication. A high school diploma is required; medical office experience is preferred.

Qualifications

• High School diploma or equivalent required.
• Preferred: completion of a medical secretary or medical assistant program.
• Proficiency in Microsoft Office Suite.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Experience in a medical office or healthcare setting preferred (1 year).
• Familiarity with electronic health record (EHR) systems.
• Knowledge of medical terminology, insurance authorization processes, and clinical workflows.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedule inpatient and outpatient visits, procedures, and tests with accuracy and timeliness.
• Register patients, verify insurance, and secure referrals or authorizations.
• Answer calls, greet visitors, and facilitate communication.
• Transcribe medical reports and prepare correspondence and records.
• Collect copayments, process payments, and handle on-site billing.
• Maintain confidential medical and administrative files and assist with general office operations.

Skills

Microsoft Office

Organizational skills

Communication

Customer service

Confidentiality

Multitasking

EHR systems

Education

High School diploma or equivalent

Medical secretary training

Job description

UMass Memorial Health is seeking a Secretary, Medical Admin to support physicians, advanced practice providers, and clinical staff. You will manage patient scheduling, registration, billing tasks, and documentation while upholding HIPAA and confidentiality standards.

In this role, you will greet patients, coordinate with caregivers, transcribe medical notes, and ensure accurate records and timely communication. A high school diploma is required; medical office experience is preferred.