Medical Office & Scheduling Coordinator

Beth Israel Lahey Health; Needham (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Specialist to support outpatient clinics, verify insurance eligibility, manage referrals, and coordinate authorizations. You will screen calls, schedule surgeries, and assist physicians with billing and calendar needs.

The role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced hospital environment. Prior authorization handling and Medicare/insurance navigation experience are essential.

Qualifications

• High School diploma or GED required.
• 3-5 years related work experience required in a hospital financial setting, or clinical setting required.
• Ability to work independently with minimal supervision.
• Must possess a strong focus on teamwork, strong organizational skills, and the ability to multi-task to meet defined timelines.
• Ability to read and communicate effectively in English.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Secures all required prior authorizations and documents in OMR. Makes follow up calls to prior authorization agents as needed to ensure timely turnaround of prior authorization documentation.
• Completes forms including disability, back to work and FMLA for patients.
• Responsible for interviewing patients or their representative, obtaining personal information or verifying information already on file, including emergency numbers, next of kin, employer and insurance information.
• Secures all referrals for outpatient clinic visits and documents in OMR, may include medical clearance, physical therapy, etc.
• Prepare all medical records, as requested from attorneys and set up all peer to peer reviews for Physicians, as needed.
• Secures approval for surgery and ensures medical clearance prior to surgery.
• Schedules patient surgeries, including worker's compensation surgeries, coordinating and communicating with other hospital staff as needed.
• Inputs Physician billing charges into Meditech system on a daily basis.
• Maintains Physician Administrative calendar and clinical calendars. Types correspondence, manuscripts and documents that may require complex formatting.
• Performs check-in, registration, and verification of demographic and fiscal information. Collects copayments from patients at point of service.

Skills

3-5 years related hospital experience

Teamwork

Organizational skills

Multitasking

English communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking an Administrative Specialist to support outpatient clinics, verify insurance eligibility, manage referrals, and coordinate authorizations. You will screen calls, schedule surgeries, and assist physicians with billing and calendar needs.

The role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced hospital environment. Prior authorization handling and Medicare/insurance navigation experience are essential.