Outpatient Clinic Care & Admin Assistant

Beth Israel Lahey Health; Needham (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant to provide administrative and medical assistant support in outpatient clinics. You will help with patient scheduling, check-in/check-out, billing, records, and coordinating referrals and authorizations.

The role requires strong communication, teamwork, and problem-solving skills, with a focus on delivering high-quality patient care and maintaining smooth clinic operations.

Qualifications

• High School Diploma required.
• Excellent interpersonal and customer service skills.
• Excellent problem solving skills.
• Strong organizational skills and ability to balance multi-tasks.
• Maintain professionalism and confidentiality.
• Basic understanding of medical terminology and ability to handle a heavy workload.
• Computer skills including Outlook, Meditech, and Caretracker.

Responsibilities

• Schedules and coordinates patient appointments (check-in/check-out).
• Handles co-pay collection, billing, records, and supply management.
• Manages referrals and Prior Authorizations for imaging as needed.
• Supports clinic operations and maintains a professional environment.
• Assists patients and families; responds to inquiries and reconciles issues with staff.

Skills

Problem-solving

Teamwork

Communication

Multi-tasking

Customer service

Education

High School Diploma

Medical assisting certification

Tools

Outlook

Meditech

Caretracker

Job description

Beth Israel Lahey Health is seeking a Practice Assistant to provide administrative and medical assistant support in outpatient clinics. You will help with patient scheduling, check-in/check-out, billing, records, and coordinating referrals and authorizations.

The role requires strong communication, teamwork, and problem-solving skills, with a focus on delivering high-quality patient care and maintaining smooth clinic operations.