Medical Office Scheduler & Insurance Verifier

Atlantic Health; Morristown (NJ); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

PTO & Paid Sick Leave

403(b) Retirement Plan

Tuition Assistance

Job summary

Atlantic Health's AMG Specialty Call Center Scheduler in Morristown, NJ is responsible for accurate scheduling, insurance eligibility verification, and patient registration data collection in a fast-paced environment. Handles inbound scheduling, outbound calls, and referrals to specialty practices while maintaining patient records and promoting portal usage.

Requires strong attention to detail and adherence to scheduling protocols.

Qualifications

• HS Diploma or equivalent.
• 1-3 years of prior experience in contact center space or front facing medical office space.

Responsibilities

• Accurately handles incoming calls, SMS requests, and schedules appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.
• Performs patient registration and real-time insurance verification; maintains patient accounts and demographic/insurance information.
• Coordinates with patient and physician practice to obtain missing information and informs patient of appointment status.
• Promotes patient portal usage and connects patients to registration resources as applicable; escalates issues as needed.
• Ensures accuracy and timely completion of scheduling requests via fax or electronic work queues and documents patient interactions.

Education

HS Diploma or equivalent

Job description

Atlantic Health's AMG Specialty Call Center Scheduler in Morristown, NJ is responsible for accurate scheduling, insurance eligibility verification, and patient registration data collection in a fast-paced environment. Handles inbound scheduling, outbound calls, and referrals to specialty practices while maintaining patient records and promoting portal usage.

Requires strong attention to detail and adherence to scheduling protocols.