Patient Access & Scheduling Coordinator

Atlantic Health System; Morristown (NJ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life &AD&D Insurance

403(b) Retirement Plan

PTO & Paid Sick Leave

Tuition Assistance

Job summary

Atlantic Medical Group is seeking a Medical Office Associate I in Morristown, NJ. The role involves accurate scheduling, patient registration, and insurance eligibility verification within a fast-paced call center environment.

Responsibilities include handling inbound calls, coordinating with practices, and ensuring proper data capture to expedite check-in. Training and ongoing professional development are provided as part of the Total Rewards package.

Qualifications

• HS Diploma or equivalent is required.
• Experience in a contact center or front-facing medical office is preferred.

Responsibilities

• Answers inbound calls, schedules appointments, verifies patient information and processes registrations.
• Performs insurance eligibility verification and communicates financial responsibilities to patients.
• Escalates issues to supervisors and coordinates with practices to ensure timely appointments.
• Maintains up-to-date patient demographic and insurance data in Epic Work Queues.

Education

HS Diploma or equivalent

Job description

Medical Office Associate I, Full Time, Days, AMG Specialty Call Center, Morristown, NJ

Morristown, NJ, United States

Job Description

AMG Specialty Call Center MOA

Accurately performs the scheduling, insurance eligibility verification and ensures accurate collection of patient registration data.
Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines.

Principal Accountabilities:
Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.
Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc).
Promotes patient portal usage and connects to registration resources when applicable.
Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.
Triage and manages patient referrals to appropriate specialty practices to ensure patients receive timely and appropriate care.
Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.
Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review
Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment
Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
Proactively solicits customer feedback.
Provides proactive and timely responses to internal and external customer needs and requests.
Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.
Meets individual productivity and quality expectations in all job functions.
Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
Maintains knowledge of insurance requirements.
Completes all required trainings, participates in staff meetings and in-services

Qualifications

Required:
•HS Diploma or equivalent
Preferred:
•1-3 years of prior experience in contact center space or front facing medical office space

About Us

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

Job Info

• Job Identification 32042
• Job Category Phy.Relations and PracticeMgmt
• Job Schedule Full-Time
• Locations 465 South St, Morristown, NJ, 07960, US