Patient Access Scheduler I

Atlantic Health; Morristown (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Atlantic Health is seeking a Scheduler I in Central Scheduling at Morristown, NJ. The role handles high volume inquiries from patients and providers to schedule diagnostic outpatient imaging, referrals, and department information across Atlantic Health locations.

Responsibilities include scheduling, insurance eligibility verification, pre-authorization, data collection, and EMR transcription in Epic. You will coordinate with patients and physicians, verify insurance, and ensure accurate

Qualifications

• 0-3 years of prior experience.
• HS Diploma or equivalent.
• All legally/reasonably expected certifications needed for function and level.

Responsibilities

• Accurately handles incoming phone calls, SMS requests, electronic web requests, performs patient registration, placing outbound phone calls and scheduling appointments for all Atlantic Health System locations within a high call/fast paced call volume environment.
• Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
• Promotes patient portal usage and connects to registration resources when applicable.
• Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.
• Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.
• Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review.
• Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment / amount due for service.
• Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population. Collects Pre-service financial responsibility for upcoming services.
• Proactively solicits customer feedback.
• Provides proactive and timely responses to internal and external customer needs and requests.
• Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.
• Meets individual productivity and quality expectations in all job functions.
• Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
• Maintains knowledge of insurance requirements.
• Completes all required trainings, participates in staff meetings and in-services.

Skills

Call Center experience

Communication

Customer service

Education

HS Diploma or equivalent

Tools

EPIC EMR

Job description

Atlantic Health is seeking a Scheduler I in Central Scheduling at Morristown, NJ. The role handles high volume inquiries from patients and providers to schedule diagnostic outpatient imaging, referrals, and department information across Atlantic Health locations.

Responsibilities include scheduling, insurance eligibility verification, pre-authorization, data collection, and EMR transcription in Epic. You will coordinate with patients and physicians, verify insurance, and ensure accurate