Medical Office Scheduler & Patient Registration Pro

Atlantic Health System; Morristown (NJ); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

Atlantic Medical Group is seeking a Medical Office Associate I for the AMG Call Center in Morristown, NJ. The role focuses on scheduling, insurance eligibility verification, and accurate patient registration to ensure efficient check-in and timely care.

Responsibilities include handling high call volumes, coordinating with practices, and promoting patient portal usage. Some prior experience in a medical office or contact center is preferred, along with strong communication skills.

Qualifications

• Knowledge of computerized scheduling and EMR systems is a plus.
• 1–3 years experience in a contact center or front-facing medical office.
• Excellent verbal and written communication skills.
• Customer- and employee-focused with ability to multi-task.
• Proficiency with Microsoft Office suite.

Responsibilities

• Handle incoming calls and SMS requests and schedule for Atlantic Medical Group practices.
• Verify insurance eligibility and collect accurate patient registration data.
• Register patients and coordinate outbound calls and appointments in a high-volume environment.
• Promote patient portal usage and update registration information.
• Triage referrals to appropriate specialties to ensure timely care.
• Complete patient Face sheet with demographics and insurance information for faster check-in.
• Maintain patient accounts for medical and financial eligibility in Epic queues.
• Coordinate with patients and physicians to obtain missing information and communicate appointment status.
• Escalate errors and participate in training opportunities for staff development.
• Adhere to revenue cycle policies and contribute to patient experience and quality goals.

Skills

Verbal communication

Written communication

Customer focus

Tools

Microsoft Office

Job description

Atlantic Medical Group is seeking a Medical Office Associate I for the AMG Call Center in Morristown, NJ. The role focuses on scheduling, insurance eligibility verification, and accurate patient registration to ensure efficient check-in and timely care.

Responsibilities include handling high call volumes, coordinating with practices, and promoting patient portal usage. Some prior experience in a medical office or contact center is preferred, along with strong communication skills.