Medical Office Scheduler & Patient Access Specialist

Atlantic Health; Morristown (NJ); On-site; USD 29,000 - 48,000; Full time

Job summary

Atlantic Medical Group in Morristown, NJ is seeking an AMG Call Center Scheduler to manage scheduling, insurance verification and patient registration data. You will work in a high-volume call center with daily priorities and strict guidelines.

Responsibilities include real-time insurance verification, patient communication, and updates to Epic-based queues while striving for accuracy and patient satisfaction.

Qualifications

• HS Diploma or equivalent.
• Knowledge of computerized scheduling and EMR systems a plus.
• Excellent verbal and written communication.
• Ability to multi-task in a fast-paced call center.
• Proficiency with Microsoft Office.

Responsibilities

• Accurately handles incoming calls and schedules appointments.
• Verifies insurance and collects registration data.
• Updates patient accounts and reviews upcoming visits in Epic queues.
• Promotes patient portal usage and obtains missing information.
• Communicates insurance participation and financial responsibility to patients.
• Responds to internal and external requests promptly and maintains productivity.

Skills

Verbal communication

Written communication

Multi-tasking

Education

HS Diploma or equivalent

Tools

Microsoft Office Suite

Epic EMR / Scheduling

Job description

Atlantic Medical Group in Morristown, NJ is seeking an AMG Call Center Scheduler to manage scheduling, insurance verification and patient registration data. You will work in a high-volume call center with daily priorities and strict guidelines.

Responsibilities include real-time insurance verification, patient communication, and updates to Epic-based queues while striving for accuracy and patient satisfaction.