Medical Office Scheduler II

Healthcare Outcomes Performance; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive Health & Welfare Benefits

Monthly $43 stipend to use toward anc

HSA with qualifying HDHP plans with公司

401k plan after 6 months of service

Employee Assistance Program 24/7

Employee Appreciation Days

Employee Wellness Events

Job summary

Healthcare Outcomes Performance is hiring for an on-site patient scheduling role in Phoenix, AZ. This position focuses on coordinating clinic appointments and maintaining patient information with strict confidentiality in line with HIPAA guidelines.

The role requires healthcare field experience and strong organizational skills, with opportunities to work within a supportive team and utilize HIPAA-compliant systems.

Qualifications

• Minimum 1 year of experience in the healthcare field.
• Excellent organizational skills and strong customer service orientation.
• Knowledge of medical terminology and insurance plans.

Responsibilities

• Schedule clinic appointments using the EMR and scheduling tool.
• Collect demographic, insurance, and medical information.
• Use scheduling tools and referrals to book patient appointments.

Skills

Healthcare experience

Customer service

Data entry

Job description

Come join our amazing Team!

Benefits

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned

Equal Opportunity Employer

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