Medical Office Scheduler II

Healthcare Outcomes Performance Company; Phoenix (AZ); Presencial; USD 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Welfare benefits

Stipend for ancillary benefits

HSA with company match

401k with company match

EAP 24/7

Appreciation Days

Wellness Events

Resumo da oferta

Healthcare Outcomes Performance Company seeks a healthcare-focused customer service professional to manage clinic scheduling, patient information collection, and insurance verification. You will use EMR systems and scheduling tools to coordinate appointments, referrals, and document imports, while maintaining strict confidentiality and HIPAA compliance.

The role emphasizes strong organizational skills, familiarity with medical terminology, and excellent customer service in a fast-paced

Qualificações

• Minimum 1 year of experience in healthcare or related field; call center experience preferred.
• Strong customer service orientation with organization skills and data entry experience.
• Knowledge of medical terminology and insurance plans.

Responsabilidades

• Schedule clinic appointments including consultations and follow-up visits using the EMR and scheduling tool.
• Collect demographic, insurance, and medical information.
• Use scheduling tools and referral system to schedule patient appointments.
• Confirm patient eligibility with insurance at the time of scheduling.
• Process referrals and import documents into patient chart.
• Answer and resolve all incoming calls and requests promptly and accurately.
• Inform supervisor/leads of potential patient concerns.
• Triage and relay messages to appropriate staff.
• Participate in daily operations with pre-registration team.
• Maintain strict confidentiality of health records and member information; meet HIPAA guidelines.
• Other duties as assigned.

Conhecimentos

Customer service

Data entry

Medical terminology

Insurance knowledge

EMR scheduling

Ferramentas

EMR system

Scheduling tool

Referral system

Descrição da oferta de emprego

Come join our amazing Team!

Benefits :

• - Competitive Health & Welfare Benefits
• - Monthly $43 stipend to use toward ancillary benefits
• - HSA with qualifying HDHP plans with company match
• - 401k plan after 6 months of service with company match (Part-time employees included)
• - Employee Assistance Program that is available 24/7 to provide support
• - Employee Appreciation Days
• - Employee Wellness Events

Minimum Qualifications:

• - Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• - Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• - Knowledge of medical terminology and insurance plans.

Essential Functions

• - Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• - Collect all pertinent demographic information, insurance information, and medical information.
• - Utilizes scheduling tools and a referral system to schedule patient appointments.
• - Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• - Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patients chart.
• - Answer and resolve all incoming calls and requests in a timely and accurate manner.
• - Communicate with supervisor and/or leads about potential patient concerns.
• - Triage and relay necessary messages to appropriate staff members.
• - Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• - Ensure strict confidentiality of all health records and member information.
• - Meets HIPAA guidelines.
• - Other duties assigned