Med Office Scheduler I

Healthcare Outcomes Performance Co. (HOPCo); Fort Myers (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) in Fort Myers, FL seeks a patient scheduling clerk to cover phones, schedule appointments, collect demographics and insurance data, and coordinate referrals using an EMR system.

You will confirm eligibility, handle referrals, and assist with daily operations while maintaining patient confidentiality and HIPAA compliance in a fast-paced environment.

Qualifications

• Medical terminology knowledge is required.
• Basic typing and keyboarding skills.
• Strong organizational and interpersonal skills.
• Experience with customer service.
• Familiarity with computers and office equipment.
• Ability to maintain confidentiality of sensitive information.
• Ability to prioritize responsibilities.
• Calm and effective under busy or stressful situations.
• Knowledge of insurance plans and procedures.
• Adherence to policies, safety, attendance and appearance.

Responsibilities

• Maintain phone coverage 7:30 am–6:00 pm, Monday to Friday.
• Schedule clinic appointments, consultations and follow-ups using EMR and scheduling tool.
• Collect demographic, insurance and medical information.
• Use scheduling tools and referral systems to arrange appointments.
• Confirm insurance eligibility when scheduling.
• Process referrals and import documents into patients' charts.
• Make outbound calls and resolve requests promptly.
• Back up by answering and resolving incoming calls as needed.
• Communicate patient concerns to supervisor or leads.
• Triage and relay messages to appropriate staff.
• Participate in daily operations with pre-registration team.
• Maintain strict confidentiality of health records and member information.
• Meet HIPAA guidelines.
• Other duties as assigned.

Skills

Medical terminology

Typing

Organization

Customer service

HIPAA compliance

Phone etiquette

Data entry

Interpersonal skills

Tools

EMR scheduling tool

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Maintain coverage of the phones between the hours of 7:30 am and 6:00 pm Monday to Friday.
• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Call and resolve all outbound calls and requests in a timely and accurate manner.
• Back up to Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned

Qualifications

• Medical Terminology
• Basic typing and keyboarding skills
• Strong organizational and interpersonal sills
• Experience with customer service
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements: Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.