Medical Office Scheduler I

The CORE Institute; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

The CORE Institute is seeking an organized and customer-focused team member to schedule clinic appointments, process patient information, and verify insurance eligibility. You will work with the EMR system and scheduling tools to support efficient patient flow and data integrity.

Responsibilities include collecting demographic and medical details, handling referrals, and ensuring confidentiality in line with HIPAA guidelines as part of daily clinic operations.

Qualifications

• Strong organizational skills and customer service orientation are required.
• Background in computers and data entry is essential.
• Knowledge of medical terminology and insurance plans is expected.

Responsibilities

• Schedule clinic appointments including consultations and follow-ups using the EMR and scheduling tool.
• Collect demographic, insurance, and medical information.
• Verify patient insurance eligibility at scheduling time.
• Process referrals and import documents into patient charts.

Skills

Organizational skills

Customer service orientation

Computers & data entry

Medical terminology & insurance plans

Tools

EMR system

Scheduling software

Job description

• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines

Equal Opportunity Employer
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