Medical Office Scheduler II

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Stipend for ancillary benefits

HSA with company match

401k with company match

EAP 24/7

Appreciation days

Wellness events

Job summary

Healthcare Outcomes Performance Co. (HOPCo) in Phoenix, AZ, is hiring a Scheduling Associate to manage clinic appointments, gather patient demographics, and verify insurance eligibility within our secure scheduling system.

The role emphasizes excellent organizational and customer service skills, experience with medical terminology, and a strong foundation in data entry. Join a team focused on efficient patient care and HIPAA compliance.

Qualifications

• 1 year of experience in healthcare is required; call center experience preferred.
• Excellent organizational skills and strong customer service orientation with a solid background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Responsibilities

• Schedule clinic appointments including consultations and follow-ups using the EMR and scheduling tool.
• Collect demographic, insurance, and medical information for patients.
• Use scheduling tools and referral system to arrange appointments and referrals.
• Confirm eligibility with the patient’s insurance at scheduling time.
• Communicate with supervisors about patient concerns and relay messages to staff.
• Handle calls and requests promptly and accurately; participate in daily patient-appointment workflows.
• Maintain strict confidentiality per HIPAA guidelines.
• Perform other duties as assigned.

Skills

Organizational skills

Customer service

Data entry

Medical terminology

Insurance knowledge

Communication skills

Tools

EMR system

Scheduling software

Referral system

Job description

• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Come join our amazing Team!

Benefits

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned