Med Office Scheduler I

Healthcare Outcomes Performance Company; Fort Myers (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Healthcare Outcomes Performance Company in Fort Myers, FL is seeking a patient services specialist to manage daily phone coverage, schedule appointments using EMR, collect demographics and insurance data, and maintain confidentiality.

The role emphasizes HIPAA compliance, strong customer service, and ability to work in a busy environment; you will coordinate referrals, triage messages, and support pre-registration.

Qualifications

• High school diploma or equivalent.
• Certification/licensure not required.
• Experience with customer service.
• Familiarity with computers and other office equipment.
• Knowledge of insurance plans and procedures.
• Ability to maintain confidentiality of sensitive information.
• Ability to prioritize responsibilities.
• Ability to act calmly and effectively in busy or stressful situations.
• Knowledge of typing/keyboard skills.
• Strong interpersonal skills.

Responsibilities

• Maintain phone coverage 7:30 am–6:00 pm, Monday–Friday.
• Schedule clinic appointments using EMR and scheduling tool.
• Collect demographics, insurance, and medical information.
• Utilize scheduling tools and referral system to schedule patient appointments.
• Confirm insurance eligibility at time of scheduling.
• Process referrals and import documents into patient charts.
• Handle outbound and inbound calls promptly and accurately.
• Back up and respond to all incoming calls and requests.
• Communicate with supervisor about patient concerns.
• Triage and relay messages to appropriate staff.
• Participate in daily operations with pre-registration team.
• Ensure confidentiality of health records and HIPAA compliance.
• Other duties assigned.

Skills

Medical Terminology

Typing Skills

Organizational Skills

Customer Service

Office Equipment

Confidentiality

Prioritization

Calm under Pressure

Insurance Knowledge

Policy Adherence

Relationship Building

Education

High school diploma or equivalent

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Maintain coverage of the phones between the hours of 7:30 am and 6:00 pm Monday to Friday.

Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.

Collect all pertinent demographic information, insurance information, and medical information.

Utilizes scheduling tools and a referral system to schedule patient appointments.

Confirm patient is eligible with insurance plan at the time the appointment is scheduled.

Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patients chart.

Call and resolve all outbound calls and requests in a timely and accurate manner.

Back up to Answer and resolve all incoming calls and requests in a timely and accurate manner.

Communicate with supervisor and/or leads about potential patient concerns.

Triage and relay necessary messages to appropriate staff members.

Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.

Ensure strict confidentiality of all health records and member information.

Meets HIPAA guidelines.

Other duties assigned

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Not required

Skills:

• - Medical Terminology
• - Basic typing and keyboarding skills
• - Strong organizational and interpersonal sills
• - Experience with customer service
• - Familiarity with computers and other office equipment
• - Ability to maintain confidentiality of sensitive information
• - Ability to prioritize responsibilities
• - Must be able to act calmly and effectively in busy or stressful situations
• - Knowledge of insurance plans and procedures
• - Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• - Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.