Medical Appointment Scheduler

Plano Orthopedic & Sports Medicine Center; Plano (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Plano Orthopedic & Sports Medicine Center is seeking a Medical Appointment Scheduler. This role greets patients, answers calls, and schedules appointments, ensuring a positive experience from the first contact. A solid grasp of medical terminology and experience with EMR/EHR systems are preferred.

The ideal candidate will be detail-oriented, possess excellent communication skills, and thrive in a fast-paced team environment dedicated to patient access and service excellence.

Qualifications

• Professionalism and strong customer service.
• Ability to multi-task in a fast-paced medical office.
• Strong organizational skills and attention to detail.
• Familiarity with medical terminology and EMR/EHR platforms.

Responsibilities

• Handle inbound calls and schedule/reschedule appointments.
• Verify insurance and patient demographics.
• Provide exceptional service with clear information to patients.

Skills

Professionalism

Customer service

Multi-tasking

Attention to detail

Organizational skills

Medical terminology understanding

EMR/EHR familiarity

Tools

EMR/EHR systems

Job description

About the role

Are you someone who enjoys helping others and creating a positive first impression? Our Medical Appointment Scheduler plays a vital role in the beginning of each patient’s healthcare journey — and we’re looking for a caring, detail-oriented professional to join our team!

In this important role, you’ll be the friendly voice patients hear when they call to schedule their first appointment. You’ll respond to questions, assist with scheduling, and help ensure every caller feels heard, supported, and confident in their decision to choose our practice.

The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and experience with electronic health record (EHR) systems.

What you’ll do

The Medical Appointment Scheduler serves as the first point of contact for patients and families calling our practice. This role is responsible for answering inbound calls, scheduling and rescheduling appointments, verifying insurance and demographics, and providing exceptional service with an “attitude of gratitude.” The Scheduler ensures patients receive timely, accurate information and supports the clinic’s overall patient access and service excellence goals. This role is essential for ensuring efficient scheduling and management of patient appointments within a medical office setting.

Qualifications

• Professionalism
• Awesome Customer Service
• Ability to multi-task
• Medical Experience Preferred, but not required
• Ability to communicate, read, write and comprehend assigned tasks
• Previous experience in a medical office or clinic environment is preferred, with familiarity in roles such as medical receptionist or dental receptionist.
• Experience with health information management systems and other EMR/EHR platforms is highly desirable.
• Strong organizational skills and attention to detail are essential for managing multiple tasks effectively.

If you’re passionate about delivering great customer service, enjoy working in a fast-paced team environment, and want to be part of a practice that values kindness and excellence — we’d love to meet you!