Front Desk & Medical Records Coordinator

Northeast Georgia Medical Center; Gainesville (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Northeast Georgia Health System is seeking a front desk receptionist for physician services/clinics. You will manage front-office tasks, screen calls, schedule referrals, and ensure accurate patient data in EPIC.

The role emphasizes patient communication, referrals processing, and daily reconciliation within a busy healthcare setting. The position supports front-office operations, handles mail, deposits, and reports, and interacts with patients to provide referral information and payments

Qualifications

• Educational requirements: High School Diploma or GED
• Knowledge of and proficient use of EMR (Electronic Medical Record) system
• Customer Service or Physician's Office experience preferred.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated.
• Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.
• Schedules appointments for patient referrals as requested by Physicians.
• Logs all referrals according to established guidelines and posts referral numbers to patient's account when received from other Physician practices.
• Advises patients when referral numbers are needed and how patients can obtain a referral. Provides patients with needed information regarding their referral.
• Opens and distributes mail to appropriate personnel daily.
• Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).
• Ensures daily audit journals are balanced. Enters charges accurately.
• Forward all monthly reports to the Central Business Office in a timely manner.
• Prepares daily deposits per center procedure.
• Updates patient information with pertinent information as needed, Arranges payment agreements as indicated.
• Maintains inventory of front office supplies as required.

Skills

EMR knowledge

Education

High School Diploma or GED

Job description

Northeast Georgia Health System is seeking a front desk receptionist for physician services/clinics. You will manage front-office tasks, screen calls, schedule referrals, and ensure accurate patient data in EPIC.

The role emphasizes patient communication, referrals processing, and daily reconciliation within a busy healthcare setting. The position supports front-office operations, handles mail, deposits, and reports, and interacts with patients to provide referral information and payments