Medical Front Desk & Patient Care Coordinator

Toi Health; Florida; On-site; USD 31,000 - 41,000; Full time

Job summary

Toi Health is seeking a Receptionist to provide patient‑oriented service in a back office setting, handling calls, pre-visit chart prep and insurance verification in a fast‑paced clinical environment.

This role requires excellent customer service, strong communication, multitasking ability, and familiarity with CPT/ICD‑10 coding and practice management software. Education: high school diploma; healthcare exposure preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of customer service experience in a medical office preferred but not required.
• Strong communication and multitasking abilities in a clinical setting.

Responsibilities

• Answer the telephone and handle calls in a timely and friendly manner with documentation.
• All pre-visit chart preparation.
• Obtain insurance authorization and verify coverage prior to patient appointments.
• Manage all outgoing referrals and coordinate with scheduling staff.
• Communicate with physician's staff to ensure quality of care.
• Maintain operations by following HIPAA- and OSHA-related policies.
• Other duties as assigned.

Skills

Excellent customer service

Teamwork

Fast-paced environment

Multitask

Communication skills

CPT codes

ICD-10 coding

Practice management software

Education

High School Diploma

Job description

Toi Health is seeking a Receptionist to provide patient‑oriented service in a back office setting, handling calls, pre-visit chart prep and insurance verification in a fast‑paced clinical environment.

This role requires excellent customer service, strong communication, multitasking ability, and familiarity with CPT/ICD‑10 coding and practice management software. Education: high school diploma; healthcare exposure preferred.