Medical Office Receptionist & Patient Care Concierge

Toi Health; Gainesville (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Toi Health in Gainesville, FL is seeking a Receptionist to provide patient-oriented front and back-office support in a fast-paced clinical setting. You will handle calls, prep charts, verify insurance, and coordinate referrals and scheduling while maintaining HIPAA-compliant procedures.

The ideal candidate has high school diploma and 1+ year of customer service in medical offices, with strong communication, multitasking, and basic CPT/ICD-10 coding familiarity.

Qualifications

• Excellent customer service skills.
• Teamwork
• Comfortable working in fast paced environment.
• Ability to multitask
• Excellent communication skills, both verbal and written.
• CPT codes and ICD-10 coding
• Proficient with computer skills including experience with practice management software desired.

Responsibilities

• Answer the telephone and handle calls in a timely and friendly manner including appropriate documentation of the call.
• All pre visit chart prep
• Obtains insurance authorization and verifies coverage prior to patients appointment, notifies patient of the current status
• Manage all out going referrals
• Work effectively with procedure scheduler and clinic coordinator
• Communicate with physician's staff to insure quality of care
• Maintain operations by following policies and procedures ( HIPAA- OSHA)
• Other duties as assigned

Skills

Customer service

Teamwork

Fast-paced

Multitasking

Communication

CPT codes

ICD-10 coding

Computer skills

Education

High School Diploma

Tools

Practice management software

Job description

Toi Health in Gainesville, FL is seeking a Receptionist to provide patient-oriented front and back-office support in a fast-paced clinical setting. You will handle calls, prep charts, verify insurance, and coordinate referrals and scheduling while maintaining HIPAA-compliant procedures.

The ideal candidate has high school diploma and 1+ year of customer service in medical offices, with strong communication, multitasking, and basic CPT/ICD-10 coding familiarity.