Patient Intake & Front Desk Specialist

Toi Health; Ocala (FL); On-site; USD 27,000 - 38,000; Full time

Job summary

Toi Health in Ocala, FL is seeking an Intake Receptionist to welcome patients at the front desk and on the phone, ensuring a warm, professional first impression.

You will conduct patient intake, check in appointments, and coordinate with clinical staff. Familiarity with practice management software and strong communication skills are essential.

This role requires High School Diploma and at least one year of customer service experience; training is provided for the right candidate.

Responsibilities

• Greet visitors and direct or escort them to destinations.
• Ensure reception area is presentable.
• Perform timely assessment of individual needs and respond with appropriate resources.
• Complete patient intake screening and document information for appointments.
• Check patients in for appointments and communicate delays.
• Answer, screen and forward calls, provide information and take messages.
• Handle complaints with discretion and forward to appropriate staff.
• Other duties as assigned

Skills

Customer service

Multitasking

Communication skills

Computer skills

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Practice management software

Job description

Toi Health in Ocala, FL is seeking an Intake Receptionist to welcome patients at the front desk and on the phone, ensuring a warm, professional first impression.

You will conduct patient intake, check in appointments, and coordinate with clinical staff. Familiarity with practice management software and strong communication skills are essential.

This role requires High School Diploma and at least one year of customer service experience; training is provided for the right candidate.