Medical Office Receptionist & Patient Care Support

The Orthopaedic Institute; Gainesville (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

The Orthopaedic Institute in Gainesville, FL is seeking a friendly Receptionist to provide patient-centered service in a back-office clinical setting. You will answer calls, prep charts, and manage referrals, ensuring a smooth patient flow.

Responsibilities include verifying insurance coverage, coordinating with the clinic and physicians, and maintaining HIPAA-compliant operations in a fast-paced environment. Strong communication and computer skills are valued.

Qualifications

• Minimum one year customer service experience in a medical office environment preferred but not required.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced office setting.
• Proficient with computer skills; CPT codes and ICD-10 coding knowledge helpful.

Responsibilities

• Answer the telephone and handle calls in a timely and friendly manner with proper documentation.
• All pre-visit chart preparation.
• Obtain insurance authorization and verify coverage prior to appointments.
• Manage referrals and coordinate with the procedure scheduler and clinic coordinator.
• Communicate with physician staff to ensure quality of care.
• Follow policies and procedures including HIPAA and OSHA guidelines.
• Other duties as assigned

Skills

Customer service

Teamwork

Fast-paced environment

Multitasking

Verbal & written communication

CPT/ICD-10 coding

Practice management software

Education

High School Diploma or equivalent

Tools

Practice management software

Job description

The Orthopaedic Institute in Gainesville, FL is seeking a friendly Receptionist to provide patient-centered service in a back-office clinical setting. You will answer calls, prep charts, and manage referrals, ensuring a smooth patient flow.

Responsibilities include verifying insurance coverage, coordinating with the clinic and physicians, and maintaining HIPAA-compliant operations in a fast-paced environment. Strong communication and computer skills are valued.