Medical Office Receptionist – Medical Center

Urology San Antonio; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Urology San Antonio is seeking an experienced Medical Front Office Assistant to join a fast-paced practice. You will be the first impression, greeting patients, answering calls, scheduling visits, and collecting demographics, insurance details, and co-pays.

The role requires empathy, strong communication, and meticulous documentation across multiple locations in South Texas. Ideal candidates will have a high school diploma or GED, medical office experience, and EMR software familiarity, along

Qualifications

• High school diploma or GED.
• Experience in a medical office or healthcare setting.
• Experience with insurance verification.
• Ability to collect co-pays and balances.
• Strong communication and empathy.

Responsibilities

• Answers and directs phone calls.
• Assists in scheduling patient appointments.
• Greets patients.
• Collect and verify patient demographics, insurance and other information.
• Collects co-pays and any balances on patient accounts.
• Maintain professionalism and excellent patient service.
• Accurately document all patient requests and information.
• Demonstrate keen attention to detail.
• Apply creative problem solving when needed.
• Empathize with patients in need of care.
• Exhibit excellent communication and a positive attitude.

Skills

Phone etiquette

Appointment scheduling

Greet patients

Customer service

Communication

Empathy

Attention to detail

Problem solving

Teamwork

Education

High school diploma or GED

Tools

EMR software

Insurance verification

Job description

Urology San Antonio is a group of over 200 individuals dedicated to improving urological health and overall wellness With over 30 medical providers across eight locations our practice delivers the most comprehensive and convenient care in South Texas Job Summary FAST PACED Urology practice looking for an experienced Medical Front Office Assistant Front Desk Check InCheck Out Our Medical Front Desk employees are the first impression of our organization for our patients They provide the highest levels of courtesy respect and customer service for our patients

Responsibilities

• Answers and directs phone calls
• Assists in scheduling patient appointments
• Greets patients
• Collect and verify patient demographics insurance and other relevant information
• Collects co pays and any balances on patient accounts
• Ensure professionalism while maintaining excellent patient service
• Accurately document all patient requests and information
• Keen attention to details
• Adept at creative problem solving
• Ability to empathize with patients in need of care
• Excellent communication skills
• Positive attitude

Requirements

QUALIFICATIONS Required

• High school diploma or GED
• Previous experience in a medical office or healthcare setting
• Electronic Medical Records EMR experience
• Experience with insurance verification for patient eligibility