Bilingual Front Desk Medical Receptionist

Hmutx; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Metro Urology is seeking a Medical Receptionist to join our team. The role focuses on delivering outstanding patient service at a busy front desk and ensuring smooth patient flow in a leading urology practice.

Ideal candidates will have 2+ years of medical terminology experience and proficiency with Microsoft Office, plus strong customer service skills. Bilingual Spanish preferred. This is an on-site position in Texas.

Qualifications

• Medical terminology knowledge required.
• Microsoft Office proficiency required.
• Experience as medical receptionist required.
• Customer service experience required.

Responsibilities

• Provide exceptional, compassionate service to all patients at the front desk.
• Coordinate patient flow within the clinic, including scheduling, confirming appointments, and check-in/out processes.
• Handle incoming phone calls, respond to messages promptly, and answer inquiries in person, by phone, or via email.
• Maintain an organized, welcoming front desk and reception area.
• Enter and update patient information in the Athena EMR system, ensuring accuracy.
• Verify and collect required documents from new patients prior to appointments and ensure correct data entry.
• Review returning patients' demographics, insurance, and referral details and update as needed.
• Take patient photos for medical records and print daily appointment schedules.
• Support other front office roles as needed.

Skills

Medical terminology

Microsoft Office

Medical receptionist

Customer Service

Education

High school diploma or equivalent

Tools

Athena EMR

Job description

Description

Houston Metro Urology, the largest and most comprehensive urology practice in Houston, is seeking a Medical Receptionist to join our team. In this role, you will consistently deliver outstanding patient service, an essential part of HMU’s mission.

Key Responsibilities

• Provide exceptional, compassionate service to all patients.
• Coordinate patient flow within the clinic, including scheduling, confirming appointments, and managing check‑in/check‑out processes.
• Handle incoming phone calls, check and return messages promptly, and respond to inquiries in person, by phone, or via email in a courteous and efficient manner.
• Maintain an organized and welcoming front desk and reception area.
• Manage and update patient information in Athena (EMR system), ensuring accuracy and completeness.
• Ensure all required documentation from new patients is received prior to appointments and entered correctly into the system.
• Verify and update returning patients’ information, including demographics, referring providers, pharmacy details, email addresses, and current insurance.
• Take patient photos for their medical records.
• Print daily appointment schedules and review fee slips and patient accounts for upcoming visits, including referral checks, overdue balances, lab results, and other required information.
• Provide support to other front office roles as needed.

Requirements

Education

• High school or equivalent (Required)

Experience

• Medical terminology: 2 years (Required)
• Microsoft Office: 2 years (Required)
• Medical receptionist: 2 years (Required)
• Customer Service: 3 years (Required)

Language

• Spanish (Required)