Medical Office Receptionist

Florida Urology Partners, LLC; Town of Florida (NY); On-site; USD 34,000 - 45,000; Full time

Job summary

Florida Urology Partners, LLC is seeking a cheerful medical receptionist for our busy clinic located near Sun City Blvd. You will greet patients, answer calls, schedule appointments, and manage front desk flow with professionalism.

Excellent communication, bilingual English/Spanish preferred but not required, HIPAA adherence, and EPIC EHR familiarity helpful. The role requires organization and a welcoming smile.

Qualifications

• Welcomes patients and visitors in person or by phone.
• Answers the phone with polite, consistent etiquette.
• Keeps reception area clean and organized.
• Registers patients and collects demographics and payment info.
• Familiarity with HIPAA and medical terminology helpful.
• Basic EPIC EHR and scheduling experience desirable.

Responsibilities

• Answer phones and greet patients professionally.
• Schedule and coordinate appointments for providers.
• Notify providers of patient arrivals and delays.
• Collect co-pays and patient balances and maintain records.
• Protect patient confidentiality and secure PHI.

Skills

Customer service

Phone etiquette

HIPAA compliance

Medical terminology

EPIC EHR

Education

High school diploma

Tools

EPIC EHR

Outlook

Phreesia

Microsoft Word

Windows

Job description

Description

Florida Urology Partners is growing and we are searching for that cheerful and helpful medical receptionist to join our team! Our office is located across the street from the Wal-Mart on the corner of Sun City Blvd and US 301. Our office is a beautiful, modern, light and bright clinic.

We have more than one practitioner in this location so it is very busy and lots of activity. You must be organized and able to keep track of your day. The Medical Front Desk Receptionist role is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. Excellent communication skills is necessary. A welcoming smile is required! Bilingual English/Spanish is preferred but not required.

Requirements

• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Epic EHR experience desired but not required
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Collecting co-pays and patient balances
• Bilingual English/Spanish preferred but not required
• Understand and uphold HIPAA regulations

Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.

Computer skills: Electronic Health Records (EPIC) , Outlook email, Windows, Microsoft Word, On-line Insurance Carrier websites, Phreesia