Medical Front Desk Specialist - Patient Care & Scheduling

Urology San Antonio; San Antonio (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Urology San Antonio is seeking an experienced Medical Front Office Assistant to join a fast-paced practice. You will be the first impression, greeting patients, answering calls, scheduling visits, and collecting demographics, insurance details, and co-pays.

The role requires empathy, strong communication, and meticulous documentation across multiple locations in South Texas. Ideal candidates will have a high school diploma or GED, medical office experience, and EMR software familiarity, along

Formación

• High school diploma or GED.
• Experience in a medical office or healthcare setting.
• Experience with insurance verification.
• Ability to collect co-pays and balances.
• Strong communication and empathy.

Responsabilidades

• Answers and directs phone calls.
• Assists in scheduling patient appointments.
• Greets patients.
• Collect and verify patient demographics, insurance and other information.
• Collects co-pays and any balances on patient accounts.
• Maintain professionalism and excellent patient service.
• Accurately document all patient requests and information.
• Demonstrate keen attention to detail.
• Apply creative problem solving when needed.
• Empathize with patients in need of care.
• Exhibit excellent communication and a positive attitude.

Conocimientos

Phone etiquette

Appointment scheduling

Greet patients

Customer service

Communication

Empathy

Attention to detail

Problem solving

Teamwork

Educación

High school diploma or GED

Herramientas

EMR software

Insurance verification

Descripción del empleo

Urology San Antonio is seeking an experienced Medical Front Office Assistant to join a fast-paced practice. You will be the first impression, greeting patients, answering calls, scheduling visits, and collecting demographics, insurance details, and co-pays.

The role requires empathy, strong communication, and meticulous documentation across multiple locations in South Texas. Ideal candidates will have a high school diploma or GED, medical office experience, and EMR software familiarity, along