Bilingual Front Desk Medical Receptionist

Houston Metro Urology; Sugar Land (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Metro Urology is seeking a Medical Receptionist to join our team in Sugar Land, TX. The role focuses on delivering outstanding patient service and maintaining a warm, organized front desk environment.

You will coordinate patient flow, handle calls and inquiries, and ensure accurate entry of new patient documentation in the Athena EMR system. Bilingual Spanish is required.

Qualifications

• High school or equivalent is required.
• Medical terminology: 2 years required.
• Microsoft Office: 2 years required.
• Medical receptionist: 2 years required.
• Customer Service: 3 years required.
• Spanish: Required.

Responsibilities

• Provide exceptional, compassionate service to all patients.
• Coordinate patient flow within the clinic, including scheduling, confirming appointments, and managing check‑in/check‑out processes.
• Handle incoming phone calls, check and return messages promptly, and respond to inquiries in person, by phone, or via email in a courteous and efficient manner.
• Maintain an organized and welcoming front desk and reception area.
• Manage and update patient information in Athena EMR system, ensuring accuracy and completeness.
• Ensure all required documentation from new patients is received prior to appointments and entered correctly into the system.
• Verify and update returning patients’ information, including demographics, referring providers, pharmacy details, email addresses, and current insurance.
• Take patient photos for their medical records.
• Print daily appointment schedules and review fee slips and patient accounts for upcoming visits, including referral checks, overdue balances, lab results, and other required information.
• Provide support to other front office roles as needed.

Skills

Medical terminology

Microsoft Office

Customer service

Education

High school diploma

Tools

Athena EMR

Job description

Description

Houston Metro Urology, the largest and most comprehensive urology practice in Houston, is seeking a Medical Receptionist to join our team. In this role, you will consistently deliver outstanding patient service, an essential part of HMU’s mission.

Key Responsibilities

• Provide exceptional, compassionate service to all patients.
• Coordinate patient flow within the clinic, including scheduling, confirming appointments, and managing check‑in/check‑out processes.
• Handle incoming phone calls, check and return messages promptly, and respond to inquiries in person, by phone, or via email in a courteous and efficient manner.
• Maintain an organized and welcoming front desk and reception area.
• Manage and update patient information in Athena (EMR system), ensuring accuracy and completeness.
• Ensure all required documentation from new patients is received prior to appointments and entered correctly into the system.
• Verify and update returning patients’ information, including demographics, referring providers, pharmacy details, email addresses, and current insurance.
• Take patient photos for their medical records.
• Print daily appointment schedules and review fee slips and patient accounts for upcoming visits, including referral checks, overdue balances, lab results, and other required information.
• Provide support to other front office roles as needed.

Requirements

Education

• High school or equivalent (Required)

Experience

• Medical terminology: 2 years (Required)
• Microsoft Office: 2 years (Required)
• Medical receptionist: 2 years (Required)
• Customer Service: 3 years (Required)

Language

• Spanish (Required)