Patient Services Specialist - Primary Care

Northwestern Medicine Central DuPage Hospital; Naperville (IL); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Tuition Reimbursement

:Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, dental and vision coverage

Life insurance

Paid time off and Holiday pay

Job summary

Northwestern Medicine Central DuPage Hospital seeks a Patient Services Representative to join the medical practice office. You will provide front desk and phone support, register patients, verify insurance, collect co-pays, and coordinate scheduling to ensure smooth patient flow.

This role emphasizes patient confidentiality, accurate data entry, and collaboration with care teams. A high school diploma or GED and 0–2 years of customer service experience are required; a Bachelor's degree and

Qualifications

• High school diploma or GED equivalent.
• Zero (0) to two (2) years' experience in a customer service position.
• Bachelor's degree.
• One to three years prior Physician office experience required
• Working knowledge of medical terminology.

Responsibilities

• Greets patients, registers them and collects co-pays.
• Verifies insurance and updates patient demographics.
• Answers phones and schedules appointments.
• Coordinates scheduling of outside testing.
• Maintains patient confidentiality and safety.
• Prepares daily reconciliation and charting tasks.

Skills

Customer service

Medical terminology

Communication skills

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine Central DuPage Hospital seeks a Patient Services Representative to join the medical practice office. You will provide front desk and phone support, register patients, verify insurance, collect co-pays, and coordinate scheduling to ensure smooth patient flow.

This role emphasizes patient confidentiality, accurate data entry, and collaboration with care teams. A high school diploma or GED and 0–2 years of customer service experience are required; a Bachelor's degree and