Medical Office Patient Advocate & Front Desk Pro

Aspire San Antonio; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health coverage

Fertility benefits

Parental leave

PTO 18 days + 11 holidays

401(k) match

HSA contributions

Referral program

Education reimbursement

Job summary

Aspire Fertility Austin is seeking a Patient Advocate to be the friendly, professional first contact for patients. You will support the front desk, schedule appointments, manage multi-line phones, and route inquiries with care and accuracy.

The role requires at least one year of medical office administrative experience and familiarity with EMR systems. Based at the 38th Street clinic with potential domain site coverage.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• At least one year of administrative medical office experience strongly preferred.
• Experience with Electronic Medical Record (EMR) system strongly preferred.

Responsibilities

• Answering phone and directing calls or assisting patients, managing the flow of information between lab, onsite physician and staff while upholding patient privacy.
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Greet visitors and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.

Skills

Front desk experience

Medical office admin

EMR systems

Customer service

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Electronic Medical Record (EMR) system

Job description

Aspire Fertility Austin is seeking a Patient Advocate to be the friendly, professional first contact for patients. You will support the front desk, schedule appointments, manage multi-line phones, and route inquiries with care and accuracy.

The role requires at least one year of medical office administrative experience and familiarity with EMR systems. Based at the 38th Street clinic with potential domain site coverage.