Medical Receptionist

Aspire San Antonio; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health coverage

Fertility benefits

Parental leave

PTO 18 days + 11 holidays

401(k) match

HSA contributions

Referral program

Education reimbursement

Job summary

Aspire Fertility Austin is seeking a Patient Advocate to be the friendly, professional first contact for patients. You will support the front desk, schedule appointments, manage multi-line phones, and route inquiries with care and accuracy.

The role requires at least one year of medical office administrative experience and familiarity with EMR systems. Based at the 38th Street clinic with potential domain site coverage.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• At least one year of administrative medical office experience strongly preferred.
• Experience with Electronic Medical Record (EMR) system strongly preferred.

Responsibilities

• Answering phone and directing calls or assisting patients, managing the flow of information between lab, onsite physician and staff while upholding patient privacy.
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Greet visitors and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.

Skills

Front desk experience

Medical office admin

EMR systems

Customer service

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Electronic Medical Record (EMR) system

Job description

Aspire Fertility Austin
911 W 38th Street Ste 402
Austin, TX 78705, USA

Description

We have an exciting and rewarding position open - Patient Advocate. In this role, you’ll be the friendly and professional first point of contact for our patients, helping create a positive and welcoming experience from the moment they connect with us. You’ll play a key role in keeping the front desk running smoothly by scheduling appointments, managing multi-line phones and emails, and directing patient inquiries with care and accuracy. As a Patient Advocate, you’ll collaborate closely with the front desk team and partner with colleagues across departments to ensure exceptional service and seamless communication throughout the office.

Hours: Monday - Friday 7 a.m. - 4 p.m., with holiday and weekend rotation: Saturdays and Sundays 7:30 am-11:30 am.

Location: Based at our 38th Street clinic with as-needed coverage at our Domain location at: 2200 Park Bend Drive.

Job Duties:

• Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Performs other duties/special projects and tasks as assigned

Education/Experience:

• High School Diploma or GED, required; Bachelor's degree preferred
• At least one year of administrative medical office experience strongly preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred

Why You'll Love Working Here – Our Amazing Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. Low cost employee only healthcare coverage option is available.
• Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
• Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
• Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
• Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
• Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
• Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
• Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable! Earn up to $2,000 for successful referrals.
• Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
• Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
• Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.