Front Desk Patient Experience Specialist

First Fertility; Dallas, Lubbock, Plano (TX, TX, TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Supportive work culture

Job summary

First Fertility in Dallas, TX is seeking a full-time Patient Services Representative to serve as the first face and voice for patients at the fertility clinic. Responsibilities include greeting patients, managing incoming calls, and verifying insurance benefits. Candidates should have demonstrated customer service experience and preferably be bilingual in English and Spanish.

The role offers a supportive work environment with comprehensive benefits and opportunities for professional growth.

Qualifications

• Demonstrated experience delivering exceptional customer service.
• Comfort managing competing priorities in a fast-paced environment.
• Ability to make patients feel heard and at ease.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Manage incoming calls and route them accurately.
• Verify and document insurance benefits and coverage.

Skills

Customer service

Bilingual in English and Spanish

EHR systems proficiency

Insurance verification

Education

High school diploma

Associate or bachelor’s degree

Job description

First Fertility in Dallas, TX is seeking a full-time Patient Services Representative to serve as the first face and voice for patients at the fertility clinic. Responsibilities include greeting patients, managing incoming calls, and verifying insurance benefits. Candidates should have demonstrated customer service experience and preferably be bilingual in English and Spanish.

The role offers a supportive work environment with comprehensive benefits and opportunities for professional growth.