Patient Advocate: Front Desk & Scheduling Pro

Inception Fertility LLC.; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Inception Fertility LLC is seeking a Patient Advocate to be the friendly first point of contact for patients. You will schedule appointments, manage multi-line phones and emails, and collaborate with the front desk team to ensure smooth, privacy-compliant operations.

The role requires a High School Diploma or GED (Bachelor’s degree preferred) and at least one year of medical office experience; EMR familiarity is strongly preferred.

Qualifications

• High School Diploma or GED is required; Bachelor's degree preferred.
• At least one year of administrative medical office experience strongly preferred.
• Experience with Electronic Medical Record (EMR) system strongly preferred.

Responsibilities

• Answering phone and directing calls or assisting patients while maintaining privacy and flow of information.
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.

Skills

Customer service

Scheduling

Interpersonal communication

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

EMR system

Job description

Inception Fertility LLC is seeking a Patient Advocate to be the friendly first point of contact for patients. You will schedule appointments, manage multi-line phones and emails, and collaborate with the front desk team to ensure smooth, privacy-compliant operations.

The role requires a High School Diploma or GED (Bachelor’s degree preferred) and at least one year of medical office experience; EMR familiarity is strongly preferred.