Patient Care Front Desk & Scheduling Specialist

Everleap Fertility; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance Opti

Paid Time Off & Paid Holidays

Company-Paid Life Insurance, Long-Term

Flexible Spending Accounts

Employee Assistance Program

401(k) Retirement Plan

Tuition Reimbursement

Job summary

Everleap Fertility is seeking a Medical Receptionist to create a welcoming patient experience and support daily operations in a fast-paced healthcare setting. You will handle front-desk duties, appointment scheduling, and financial transactions with professionalism and empathy.

The ideal candidate has strong communication and computer skills, at least 1 year in a medical office and 3 years in customer service, and can work Monday–Friday with occasional weekends as needed.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum of 1 year experience as a medical office receptionist
• Minimum of 3 years customer service experience
• Strong computer proficiency
• Excellent listening, communication, and interpersonal skills
• Ability to work independently and exercise sound judgment
• Comfort working in a fast-paced, high-standard, and occasionally stressful environment

Responsibilities

• Welcome and greet patients and visitors in a professional and compassionate manner
• Answer and route patient phone calls
• Maintain a calm, composed, and professional demeanor
• Anticipate patient needs and anxieties; provide clear and supportive responses to questions
• Schedule patient appointments in accordance with physician templates
• Identify scheduling conflicts and recommend appropriate solutions
• Maintain accurate patient records, including demographic, financial, and insurance information
• Collect co-pays and patient payments
• Coordinate patient care in collaboration with nursing staff
• Partner with the Finance Department to ensure reimbursement and insurance information is complete
• Complete appointment confirmations and patient charting
• Performs other related duties and responsibilities as assigned to support departmental and organizational objectives.

Skills

Customer service

Computer proficiency

Communication skills

Interpersonal skills

Independent work

Education

High School Diploma or GED

Associate degree preferred

Job description

Everleap Fertility is seeking a Medical Receptionist to create a welcoming patient experience and support daily operations in a fast-paced healthcare setting. You will handle front-desk duties, appointment scheduling, and financial transactions with professionalism and empathy.

The ideal candidate has strong communication and computer skills, at least 1 year in a medical office and 3 years in customer service, and can work Monday–Friday with occasional weekends as needed.