Medical Office Operations & Patient Experience Lead

DermCare Management; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

DermCare Management in Florida is seeking an Assistant Office Manager to oversee daily administrative, operational, and compliance functions of our private dermatology practice. You will contribute to an exceptional patient experience while sustaining efficient front office operations and a collaborative team culture.

The role requires proactive, detail-oriented leadership with strong organization, HIPAA compliance, and EMA/EHR familiarity.

Qualifications

• 2+ years of medical administration, healthcare operations, or front office management experience.
• Supervisory or team leadership experience strongly preferred.
• Strong customer service and patient relations skills with a commitment to service excellence.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency with Microsoft Office and Electronic Health Record (EHR) systems; EMA experience preferred.
• Professional appearance and demeanor; flexible availability including opening/closing shifts and occasional Saturdays as needed.

Responsibilities

• Deliver exceptional front office service and create a welcoming, professional, and compassionate environment for all patients and visitors.
• Manage check-in/check-out, phone management, appointment scheduling, insurance verification, authorizations, and payment collection.
• Assist with opening/closing procedures, daily cash reconciliation, deposits, and reporting.
• Ensure accuracy of patient demographics, insurance, and billing information.
• Coordinate office communications and act as a liaison between providers, staff, vendors, and management.
• Assist leadership with special projects, reporting, audits, and operational initiatives.
• Support recruitment, onboarding, training, coaching, and supervision of front office staff.

Skills

Customer service

Leadership / team supervision

Organizational skills

Communication

Problem-solving

Attention to detail

Tools

Microsoft Office

EHR systems

EMA experience

Job description

DermCare Management in Florida is seeking an Assistant Office Manager to oversee daily administrative, operational, and compliance functions of our private dermatology practice. You will contribute to an exceptional patient experience while sustaining efficient front office operations and a collaborative team culture.

The role requires proactive, detail-oriented leadership with strong organization, HIPAA compliance, and EMA/EHR familiarity.