Healthcare Practice Operations Leader

DermCare Management; Los Angeles (CA); On-site; USD 77,000 - 80,000; Full time

Job summary

DermCare Management is seeking an Office Manager (Full Time, On-Site) to lead operations across practices and partner with headquarters. You will drive budget, HR, and compliance programs, ensuring efficient front/back-office workflows and strong staff relationships.

The role requires hands-on management, solid healthcare financial knowledge, and excellent communication. It offers ongoing collaboration with regulatory, IT, and revenue teams to support patient care and organizational growth.

Qualifications

• Two or more years of experience in progressive and hands-on managerial experience in medical practice.
• Bachelor’s degree preferred or an equivalent combination of education and experience.
• Demonstrated knowledge of healthcare fiscal management and human resource management practices.
• Excellent organizational skills with the ability to gather, analyze and interpret information.
• Understanding of electronic medical record and billing systems and related applications
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to establish priorities and coordinate work activities.
• Excellent written and verbal communication skills.

Responsibilities

• P&L oversight driving top and bottom-line growth, with an emphasis on managing an annual budget.
• Daily oversight of front and back-office operations, ensuring smooth workflows and role responsibilities are met.
• Reports directly to assigned Operations head to develop and implement the corporate mission and strategic vision across all assigned practices.
• Works closely with Revenue Cycle to ensure A/R is optimally liquidated, denials are minimized, refunds are issued, PENDI’s are addressed, charts are closed timely, and questions promptly answered to the billing & claims team.
• Works closely with Credentialing & Enrollment to ensure all business and provider licenses are paid, up to date and in good standing and that all available enrollments are completed and active for current and incoming providers.
• Works closely with HR by interviewing, hiring, orienting, and evaluating, ensuring optimal staffing at all times (with approval from Corporate Offices) along with managing staffing schedules, PTO requests & payroll system maintenance.
• Works closely with IT to ensure that hardware and software needs are identified and met, including hardware tools for staff and software updates for systems.
• Works closely with the Call Center to ensure that wait times, enrollment status, incremental days and provider biographies are clear and current for optimized schedules as well as addressing call escalations.
• Works closely with Account & Finance to submit and track Account (A/P, A/R) requests, PAFs, payroll & banking needs.
• Works closely with Marketing to develop and launch effective campaigns to increase appointment volume, cross sell services, capture market share and maintain a stellar reputation in the community on behalf of both the providers and the practice.
• Assists PM’s and M&A with operational integrations as needed, regionally.
• Attend weekly operational meetings, and monthly 1:1 operational and financial reviews with operation head(s).

Skills

HR management

P&L oversight

Budgeting

Communication skills

Regulatory compliance

Education

Bachelor’s degree preferred

Tools

Electronic medical records

Billing systems

Job description

DermCare Management is seeking an Office Manager (Full Time, On-Site) to lead operations across practices and partner with headquarters. You will drive budget, HR, and compliance programs, ensuring efficient front/back-office workflows and strong staff relationships.

The role requires hands-on management, solid healthcare financial knowledge, and excellent communication. It offers ongoing collaboration with regulatory, IT, and revenue teams to support patient care and organizational growth.