Medical Office Operations Lead — Patient Services

UMass Memorial Health; Worcester (MA); On-site; USD 56,000 - 101,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a seasoned medical administrative professional to support the Pain Clinic and related departments in central Massachusetts. This exempt, full-time role involves producing correspondence, scheduling procedures, patient registration, billing support, and coordinating with multiple departments to ensure smooth operations.

Qualified candidates typically have an A.S. degree in Business Administration or equivalent and at least five years of medical administrative

Qualifications

• Typically requires an A.S. Degree in Business Administration or equivalent.
• Five or more years of medical administrative office experience.
• Proficiency with Word, Excel, MSDITECH, and IDX.

Responsibilities

• Produces correspondence, transcribed medical reports, and memos.
• Schedules medical procedures and coordinates with admitting, OR, and testing centers.
• Gathers and updates patient information at registration; incorporates physician schedules.
• Greets patients and visitors; fosters quality customer service.
• Supports billing processes including encounter forms, on-site charge entry, and cash deposits.
• Maintains liaison with multiple departments to resolve administrative issues.
• Gives guidance on UMMHC administrative policies and procedures.
• May monitor expenditures against the budget and report variances.
• Sets up, maintains, and retrieves medical records and confidential information.
• Coordinates setup and maintenance of office PCs and equipment.

Education

A.S. Degree in Business Administration or equivalent

Tools

Word processing

Excel

MSDITECH

IDX

Job description

UMass Memorial Health is seeking a seasoned medical administrative professional to support the Pain Clinic and related departments in central Massachusetts. This exempt, full-time role involves producing correspondence, scheduling procedures, patient registration, billing support, and coordinating with multiple departments to ensure smooth operations.

Qualified candidates typically have an A.S. degree in Business Administration or equivalent and at least five years of medical administrative