Senior Medical Office Admin & Scheduling Lead

UMass Memorial Health; Fitchburg (MA); On-site; USD 24,000 - 44,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a dedicated Secretary, Medical Admin Sr to support physicians and clinical staff in a busy healthcare office in Fitchburg. The role emphasizes scheduling, registration, documentation, and HIPAA-compliant administration in an academic medical environment.

You will coordinate patient flow, transcribe reports, manage correspondence, and assist with meeting logistics while maintaining confidentiality and delivering exceptional patient service.

Qualifications

• 2 years of experience in a medical office or healthcare setting.
• Proficiency in Microsoft Office Suite and EHR systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Completion of a medical secretary, medical assistant, or related vocational training program.
• Experience in an academic medical office is preferred.

Responsibilities

• Patient Scheduling, Registration, and Coordination.
• Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
• Transcribes medical reports and produces correspondence, reports, memos, and other documents.
• Prepares, updates, and maintains patient charts, records, and other documentation in accordance with HIPAA.
• Arranges and coordinates internal and external meetings; supports travel arrangements as needed.
• Billing and Financial Processing: collects copayments and processes payments.

Skills

Organizational skills

Communication skills

Customer service skills

Education

High School diploma or equivalent

Medical secretary/medical assistant vocational training

Tools

Microsoft Office Suite

Electronic Health Record (EHR) systems

Job description

UMass Memorial Health is seeking a dedicated Secretary, Medical Admin Sr to support physicians and clinical staff in a busy healthcare office in Fitchburg. The role emphasizes scheduling, registration, documentation, and HIPAA-compliant administration in an academic medical environment.

You will coordinate patient flow, transcribe reports, manage correspondence, and assist with meeting logistics while maintaining confidentiality and delivering exceptional patient service.