Medical Office Operations Lead

eyecarecenter, OD, PA; Charlotte (NC); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Full Benefits Package - Medical,Vision

Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Zusammenfassung

EyeCare Partners seeks an Assistant Office Manager to lead a patient-focused team and optimize the Total Patient Experience (TPE) in a medical office setting.

You will foster relationships with physicians, enforce policies, and coach staff to achieve operational goals. This role requires prior medical office experience and strong leadership, with the ability to manage daily operations and respond to patient inquiries.

Qualifikationen

• Previous medical office experience preferred; leadership experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Aufgaben

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Kenntnisse

Leadership experience

Customer service

Ausbildung

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Jobbeschreibung

EyeCare Partners seeks an Assistant Office Manager to lead a patient-focused team and optimize the Total Patient Experience (TPE) in a medical office setting.

You will foster relationships with physicians, enforce policies, and coach staff to achieve operational goals. This role requires prior medical office experience and strong leadership, with the ability to manage daily operations and respond to patient inquiries.