Office Operations & Patient Experience Manager

eyecarecenter; Elkin (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

EyeCare Partners is seeking an Office Manager to lead a single office with a focus on delivering a world-class Total Patient Experience while maximizing retail sales and supporting patients’ medical needs.

You will manage all operations, train staff, handle merchandising and inventory, ensure safety compliance, and drive revenue with independent judgment on performance. A licensed manager may be required where state laws demand it.

Qualifications

• Experience managing office operations and staff.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office through Total Patient Experience (TPE).
• Develop and maintain a good working relationship with the doctor/doctors and serve as liaison between doctor and office team.
• Human Resource Management: recruitment, selection, training, coaching, and KPI scorecard development.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment to achieve revenue and EBITDA growth.
• Motivate team members and communicate changes in a supportive way.
• Maintain facilities to corporate standards and ensure HIPAA & OSHA compliance.
• Monitor cash handling policies and prepare financial documents on schedule.
• Execute day-to-day operations: scheduling, meetings, inventory, supplies, and training.

Skills

Management experience

Industry experience

Education

HSD/GED

ABO/NCLE/LDO preferred

Tools

Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Office Manager to lead a single office with a focus on delivering a world-class Total Patient Experience while maximizing retail sales and supporting patients’ medical needs.

You will manage all operations, train staff, handle merchandising and inventory, ensure safety compliance, and drive revenue with independent judgment on performance. A licensed manager may be required where state laws demand it.