Medical Office Operations Lead

eyecarecenter, OD, PA; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking an Assistant Office Manager in Winston-Salem, NC to lead a patient-focused team and drive Total Patient Experience (TPE) across the office. The role emphasizes collaboration with physicians, policy enforcement, and proactive coaching of staff.

The ideal candidate has medical office experience and at least 1 year in customer-facing roles, with proven leadership and the ability to work under state background-check requirements.

Qualifications

• Previous medical office experience preferred; leadership experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Skills

Medical office experience

Leadership experience

Customer/patient interaction

Background check

Right to work in US

Education

High school diploma or GED

Tools

Microsoft Office

Job description

EyeCare Partners is seeking an Assistant Office Manager in Winston-Salem, NC to lead a patient-focused team and drive Total Patient Experience (TPE) across the office. The role emphasizes collaboration with physicians, policy enforcement, and proactive coaching of staff.

The ideal candidate has medical office experience and at least 1 year in customer-facing roles, with proven leadership and the ability to work under state background-check requirements.