Assistant Office Manager - Patient Experience Champion

eyecarecenter; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

PTO and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners seeks an Assistant Office Manager who is a highly engaged leader focused on developing a patient-focused team and elevating the Total Patient Experience (TPE) across the office.

The role supports day-to-day operations, enforces corporate policies, coaches staff, and builds strong working relationships with doctors and patients to ensure efficient, friendly care and smooth clinic flow.

Qualifications

• Previous medical office experience preferred; leadership experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Skills

Leadership

Customer service

Office operations

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners seeks an Assistant Office Manager who is a highly engaged leader focused on developing a patient-focused team and elevating the Total Patient Experience (TPE) across the office.

The role supports day-to-day operations, enforces corporate policies, coaches staff, and builds strong working relationships with doctors and patients to ensure efficient, friendly care and smooth clinic flow.