Patient-Driven Medical Office Manager | Lead Operations

EyeCare Partners LLC; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Full benefits package

401k + employer matching

Paid time off & holidays

Paid maternity leave

Competitive base pay

Employee discounts

Job summary

EyeCare Partners LLC is seeking an Assistant Office Manager in Charlotte, NC to lead a patient-focused team and drive the Total Patient Experience. You will coordinate with doctors, supervise daily operations, and uphold corporate policies to ensure smooth clinic flow.

The role requires prior medical office experience and leadership background; you will train staff, manage metrics, and support process improvements while maintaining excellent patient service.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Previous medical office experience preferred; leadership experience strongly preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Skills

Customer service experience

Leadership experience

Medical office background

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

EyeCare Partners LLC is seeking an Assistant Office Manager in Charlotte, NC to lead a patient-focused team and drive the Total Patient Experience. You will coordinate with doctors, supervise daily operations, and uphold corporate policies to ensure smooth clinic flow.

The role requires prior medical office experience and leadership background; you will train staff, manage metrics, and support process improvements while maintaining excellent patient service.