Medical Office Navigator & Patient Concierge

MedStar Health’s Washington Hospital Center; Bel Air, Northern (MD, KY); Hybrid; USD 25,000 - 41,000; Full time

Job summary

MedStar Health’s Washington Hospital Center seeks an Office Assistant to support patient intake, scheduling, and verification tasks. You will greet patients, collect and verify information, and coordinate with clinical staff to ensure smooth operations.

The role requires strong customer service, excellent communication, and proficiency with basic office software. Prior experience in a medical office is preferred, with accurate data handling and patient privacy in mind.

Qualifications

• Excellent customer service and strong verbal/written communication skills.
• High school diploma or GED required; associate or bachelor’s degree preferred in healthcare or related field.

Responsibilities

• Registers and assists patients in person and by phone; triages inquiries.
• Performs registration, scheduling, insurance verification, and data entry.
• Maintains waiting areas and manages front desk and clerical duties as needed.

Skills

Customer service

Verbal & written communication

Multi-tasking

Education

High School Diploma or GED

Associate's degree preferred

Bachelor's degree in healthcare or related field preferred

Tools

Microsoft Word

Excel

Outlook

Job description

MedStar Health’s Washington Hospital Center seeks an Office Assistant to support patient intake, scheduling, and verification tasks. You will greet patients, collect and verify information, and coordinate with clinical staff to ensure smooth operations.

The role requires strong customer service, excellent communication, and proficiency with basic office software. Prior experience in a medical office is preferred, with accurate data handling and patient privacy in mind.