Medical Office Navigator: Patient Care & Admin

Core Physician Services; Exeter (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking an administrative support professional to assist a busy physician practice in Exeter, NH. The role centers on welcoming patients, scheduling visits, and directing inquiries with a focus on accuracy and patient service.

You will handle front desk duties, verify insurance, collect co-pays, and support medical records while ensuring patient confidentiality and adherence to organizational standards.

Qualifications

• High school diploma or equivalent required.
• 1-3 years experience in a customer service environment preferred.
• Vaccination against influenza may be required as a condition of employment.

Responsibilities

• Provides administrative support to physician practice, clinical staff and patients.
• Schedules patients and manages front desk activities (check-in/check-out).
• Answers inquiries by phone and in person and forwards messages as needed.
• Collects co-pays and balances; verifies insurance eligibility.
• Posts payments and adjusts transactions; balances daily journals.

Skills

Customer service

Scheduling

Data entry

Medical records

Insurance eligibility

Education

High school diploma or equivalent

Job description

Beth Israel Lahey Health is seeking an administrative support professional to assist a busy physician practice in Exeter, NH. The role centers on welcoming patients, scheduling visits, and directing inquiries with a focus on accuracy and patient service.

You will handle front desk duties, verify insurance, collect co-pays, and support medical records while ensuring patient confidentiality and adherence to organizational standards.