Medical Office Navigator & Front Desk Specialist

MedStar Health; Baltimore (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

MedStar Health in Baltimore, MD seeks an Office Assistant to support clerical and patient care tasks across departments and sites.

Duties include patient registration and scheduling, insurance verification, copay collection, chart preparation, and front desk coverage. Must be courteous, organized, and proficient in Word, Excel and Outlook.

High school diploma required; associate or bachelor’s degree preferred; prior medical office experience a plus; on-site role.

Qualifications

• Must have excellent customer service and strong verbal and written communication skills.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Highly organized, process-oriented, able to multitask and stay flexible.

Responsibilities

• Contributes to department goals and adheres to policies, procedures, and safety standards.
• Answer extensions promptly and handle patient reminders per scripts.
• Greet and assist patients on the phone and in person, triaging inquiries to clinicians and staff.
• Perform preliminary intake, update records, schedule initial and follow-up appointments per PM/EHR guidelines.
• Verify insurance and coordinate services/authorizations as assigned.
• Collect copayments, reconcile payments, and prepare deposits as needed.

Skills

Customer service

Microsoft Office

Multi-tasking

Professional communication

Education

High School Diploma

Associate's degree preferred

Bachelor's degree preferred

Job description

MedStar Health in Baltimore, MD seeks an Office Assistant to support clerical and patient care tasks across departments and sites.

Duties include patient registration and scheduling, insurance verification, copay collection, chart preparation, and front desk coverage. Must be courteous, organized, and proficient in Word, Excel and Outlook.

High school diploma required; associate or bachelor’s degree preferred; prior medical office experience a plus; on-site role.