Medical Office Front Desk Specialist

LifeStance Health; Cincinnati (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Cincinnati, OH is seeking a Practice Coordinator to manage front office daily activities, delivering quality customer service to in-person and telehealth patients and clinicians. You will be the culture carrier, ensuring smooth operations and a positive patient experience.

The role starts at $21.00 per hour with quarterly bonus potential; it requires strong communication, multitasking, and proficiency with MS Office and EMRs, plus 1+ year in healthcare operations or similar

Qualifications

• High School or equivalent required; associate/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
• Proficiency with Microsoft Office and EMR systems is expected.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
• Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification and reach out to patients to resolve any issues.
• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Support clinician schedules by auditing for appointment accuracy.
• Maintain a pleasant, secure, and motivational working environment in the Practice.

Skills

Multitasking

Communication

Independent worker

Team collaboration

Education

High School or equivalent

Associates or Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Cincinnati, OH is seeking a Practice Coordinator to manage front office daily activities, delivering quality customer service to in-person and telehealth patients and clinicians. You will be the culture carrier, ensuring smooth operations and a positive patient experience.

The role starts at $21.00 per hour with quarterly bonus potential; it requires strong communication, multitasking, and proficiency with MS Office and EMRs, plus 1+ year in healthcare operations or similar