Healthcare Front Desk & Patient Experience Coordinator

lifestance; Cincinnati (OH); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

medical

dental

vision

AD&D

short and long-term disability

life insurance

401k retirement savings with employer

paid parental leave

paid time off

holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Cincinnati, OH is seeking a Practice Coordinator to manage front office daily activities, ensuring quality customer service for in-person and remote patients and clinicians.

Starting compensation is $21.00/hour, plus quarterly bonus/incentive potential; the role emphasizes operational excellence, patient support, and clinician coordination within the LifeStance team.

Qualifications

• High School or equivalent required.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Responsibilities

• Manage front office daily activities.
• Ensure quality customer service for in-person and remote patients and clinicians.
• Assist patients with scheduling, payments, and insurance questions.
• Coordinate with clinicians and staff to support operations.
• Maintain a clean, organized and welcoming office environment.

Skills

Multitasking

Teamwork

Communication skills

Microsoft Office

EMR systems

HIPAA compliance

Education

High School or equivalent

Associate/Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Cincinnati, OH is seeking a Practice Coordinator to manage front office daily activities, ensuring quality customer service for in-person and remote patients and clinicians.

Starting compensation is $21.00/hour, plus quarterly bonus/incentive potential; the role emphasizes operational excellence, patient support, and clinician coordination within the LifeStance team.