Front Desk & Patient Care Coordinator — Mental Health

LifeStance Health Inc.; Cincinnati (OH); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement savings with employer

Job summary

LifeStance Health Inc. in Cincinnati is seeking a dedicated Medical Office Receptionist to manage the front desk and deliver excellent in-person and remote patient service. You will greet patients, handle check-ins/outs, schedule appointments, and assist with billing inquiries.

The role emphasizes teamwork, HIPAA compliance, and proficient use of Microsoft Office and EMR systems. A high school diploma is required, with preference for associates/bachelor’s degree and healthcare experience.

Qualifications

• High School diploma or equivalent required; associate/bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.
• Proficient in Microsoft Office and EMR systems; strong communication and organization skills.

Responsibilities

• Greet and check-in/out patients courteously.
• Manage front desk and phone queues to ensure prompt, friendly service.
• Assist patients with portal access, scheduling, and billing inquiries.
• Verify insurance eligibility and collect co-pays as needed.
• Support clinicians with administrative tasks and scheduling accuracy.

Skills

Multitasking

Customer service

Communication skills

Microsoft Office

EMR systems

HIPAA compliance

Education

High School diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. in Cincinnati is seeking a dedicated Medical Office Receptionist to manage the front desk and deliver excellent in-person and remote patient service. You will greet patients, handle check-ins/outs, schedule appointments, and assist with billing inquiries.

The role emphasizes teamwork, HIPAA compliance, and proficient use of Microsoft Office and EMR systems. A high school diploma is required, with preference for associates/bachelor’s degree and healthcare experience.