Medical Office Front Desk & Scheduling Specialist

Beth Israel Lahey Health; Winchester (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health's Winchester location is seeking a front desk/clerical associate in Primary Care. As the first point of contact, you will handle phone calls, patient registration, scheduling, co-pay collection and billing, and appointment confirmations, shaping the patient experience.

The role emphasizes empathy, clear communication, multitasking in a fast-paced office, and maintaining accurate records while supporting clinicians and staff.

Qualifications

• High School Degree or GED required.
• Minimum 1 year of experience in a high-volume customer service position.
• Strong customer service, PC skills, written and verbal communication skills, and multitasking abilities.

Responsibilities

• Handle phone interactions and patient questions.
• Register patients and verify insurance.
• Schedule appointments and confirm visits.
• Collect co-pays and assist with billing tasks.

Skills

Customer service

PC skills

Written communication

Verbal communication

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health's Winchester location is seeking a front desk/clerical associate in Primary Care. As the first point of contact, you will handle phone calls, patient registration, scheduling, co-pay collection and billing, and appointment confirmations, shaping the patient experience.

The role emphasizes empathy, clear communication, multitasking in a fast-paced office, and maintaining accurate records while supporting clinicians and staff.