Patient Care Secretary — Front Desk & Scheduling

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Medical Secretary to provide essential administrative and clerical support in a busy primary care office. You will act as a key contact for patients, manage front-desk duties, schedules, and information flow across the care team.

Responsibilities include greeting patients, scheduling appointments, maintaining records, coordinating referrals, and assisting with insurance, billing, and CPT/ICD-9 workflows.

Qualifications

• High school graduate.
• Certification as a medical assistant preferred.
• Graduate of an accredited secretarial training school preferred.
• Two years of experience in a busy medical practice setting.

Responsibilities

• Greet patients in person and by phone with courtesy and professionalism.
• Schedule, confirm, and manage patient appointments using EHR systems (EPIC).
• Maintain accurate, organized, and confidential patient records.
• Coordinate referrals to specialists and follow up on authorizations.
• Process insurance information and verify eligibility; collect co-pays and process payments.
• Support billing processes as needed.

Skills

Communication skills

Interpersonal skills

Telephone etiquette

Multitasking

Independence at work

Education

High school diploma

Medical assistant certification (preferred)

Secretarial training (preferred)

Tools

EPIC EHR

Job description

Beth Israel Lahey Health is seeking a Medical Secretary to provide essential administrative and clerical support in a busy primary care office. You will act as a key contact for patients, manage front-desk duties, schedules, and information flow across the care team.

Responsibilities include greeting patients, scheduling appointments, maintaining records, coordinating referrals, and assisting with insurance, billing, and CPT/ICD-9 workflows.